Getting Started

This section provides essential information to help you begin using your my Visa account. Learn what my Visa is, how to determine your eligibility, and follow the steps to register. Find solutions if you're experiencing issues such as not receiving a confirmation email.

What is my Visa?

my Visa is an online consumer facing platform that provides premium card holders with access to exclusive offers and benefits.

How do I know if I am eligible for a my Visa account?

Eligibility for a my Visa account depends on the specific terms and conditions set by your card issuer. Generally, premium Visa cardholders who are with an eligilable bank can register for an account. To confirm your eligibility, please check with your card issuer via their website or by contactingthem directly. 

How do I register for a my Visa account?

Eligibility for a my Visa account depends on the specific terms and conditions set by your card issuer. Generally, premium Visa cardholders who are with an eligilable bank can register for an account. To confirm your eligibility, please check with your card issuer via their  website or by contactingthem directly. 

In my Visa, the following cards are accepted:
• Visa Premier
• Visa Platinum
• Visa Infinite

Why am I not receiving a confirmation e-mail to activate my account?

If you are not receiving a confirmation email:
1. Check that no typing errors were made in your email address.
2. Check your spam or junk email folder.
3. Check your inbox has enough space to receive new emails.
4. Wait 10minutes and check your email inboxes again.
5. Ensure you entered the correct email address during registration by following the sign up process again.
6. If the problem persists, contact my Visa customer support for assistance.